9 April

07:30 - 08:50

Registration & Morning Coffee

08:50 - 09:00

Conference Opening 

Casper Haring CEO ECU 

09:00 - 10:40


09:00 - 09:30

Emerging Disruptive Technologies and Their Business Implications:

  • Identifying new disruptive technologies on the horizon for eRetail, such as blockchain for transparency and smart contracts, and AI-driven predictive analytics.
  • Exploring the role of disruptive technologies in promoting sustainability and ethical practices in eRetail.
  • Debating the readiness of the current eRetail landscape to embrace these disruptions and the strategic shifts needed to adapt effectively.

09:30 - 9:50

Revolutionizing eRetail with FinTech Innovations

  • Enhancing User Experience: Exploring cutting-edge UI/UX design principles in e-commerce platforms for maximizing customer engagement.
  • Integrating Digital Payments: Demonstrating the integration of seamless and secure digital payment solutions to streamline e-commerce transactions.
  • Leveraging Data Analytics: Utilizing financial data analytics to personalize shopping experiences and predict consumer trends in e-commerce.

9:50 - 10:10

Securing eRetail Transactions: Innovations in Payment Processing

  • Streamlining Payment Processes: Implementing advanced payment solutions to enhance efficiency and user convenience in e-commerce.
  • Combatting Fraud: Employing cutting-edge fraud detection and prevention strategies to safeguard online transactions.
  • Building Trust with Security: Reinforcing customer confidence through robust payment security measures and compliance with data protection regulations.

10:10 - 10:40

Leveraging Social Media Platforms for eRetail Excellence

  • Enhancing Engagement: Utilizing social media algorithms and targeted advertising strategies to boost e-commerce traffic and sales.
  • Driving Innovation: Exploring the use of augmented and virtual reality in creating immersive and interactive online shopping experiences.
  • Analyzing Consumer Behavior: Leveraging big data and analytics from social media to understand customer preferences and tailor e-commerce strategies.

10:40 - 11:00

Business networking over Coffee

11:00 - 12:10

Mastering Payments

11:00 - 11:30

Embracing Digital Transformation in eRetail

  • Adapting to Market Shifts: Exploring how eRetailers navigate digital transformation, from technology adoption to business model reshaping.
  • Data Sharing and Collaboration: Enhancing collaboration and data sharing between FMCG companies and retailers, focusing on mutual benefits and challenges.
  • Implementing AI and Cloud Technologies: Delving into the impact of AI and cloud computing on operational efficiency and customer personalization

11:30 - 11:50

Optimizing eRetail Strategies through Advanced Data Integration

  • Synchronizing Multi-Channel Data: Streamlining data from various e-commerce channels to create a cohesive and comprehensive customer view.
  • Personalizing Customer Experiences: Utilizing integrated data to tailor marketing strategies and enhance customer engagement in e-commerce.
  • Maximizing Marketing ROI: Employing data analytics to refine marketing campaigns and drive efficient, result-oriented e-commerce growth.

11:50 - 12:10

Driving Digital Transformation in eRetail with Scalable Solutions

  • Facilitating Digital Shifts: Implementing effective strategies for digital transformation in e-commerce to stay competitive in the evolving retail landscape.
  • Developing Scalable Platforms: Building robust and adaptable e-commerce platforms that can efficiently handle growing customer demands and market changes.
  • Integrating Advanced Technologies: Leveraging AI, cloud computing, and data analytics to enhance the efficiency and personalization of e-commerce experiences.

12:10 - 12:30

 Harnessing Cloud Computing for eRetail Scalability

  • Sustainable Cloud Solutions: Discussing how cloud computing can be utilized for more sustainable operations in eRetail, including energy efficiency and reduced carbon footprint.
  • Facilitating Rapid Scaling: Discussing how cloud solutions enable eRetailers to quickly adapt and scale in response to fluctuating market demands.
  • Ensuring Seamless Customer Experiences: Showcasing the use of cloud technologies to provide consistent and uninterrupted customer experiences in e-commerce.

 12:30 - 13:00

Evolving eRetail Marketplaces

  • Assessing Marketplace Dynamics: Evaluating current and future trends in e-commerce marketplace models.
  • Cultivating Seller Partnerships: Discussing strategies for effective seller management and support in marketplaces.
  • Advancing Marketplace Technologies: Exploring technological advancements in marketplace operations and user experience.

13:00 - 14:00

Business networking over Lunch

 14:00 - 14:30

Anticipating Technological Changes in eRetail

  • Predicting Retail Trends: Identifying upcoming trends and technological shifts impacting e-commerce.
  • Developing Adaptive Models: Strategizing for adaptable and resilient eRetail business models.
  • Fostering Innovation and Agility: Highlighting the importance of an innovative, agile culture in e-commerce organizations.

14:30 - 14:50

Innovating Payment Solutions for Enhanced eRetail Efficiency

  • Simplifying Transaction Processes: Implementing user-friendly, efficient payment systems to streamline e-commerce transactions and enhance customer satisfaction.
  • Ensuring Financial Compliance: Navigating the complexities of financial regulations in e-commerce to ensure secure and compliant payment solutions.
  • Building Trust through Security: Leveraging advanced security measures to protect financial data and build consumer trust in e-commerce platforms.

14:50 - 15:10

Maximizing eRetail Potential through Marketplace Innovation

  • Expanding Product Offerings: Utilizing marketplace models to diversify product ranges and enhance customer choices in e-commerce.
  • Fostering Seller Relationships: Developing effective strategies for managing and supporting third-party sellers to ensure marketplace success.
  • Optimizing Platform Technologies: Implementing advanced technological solutions to streamline marketplace operations and improve the buying and selling experience.

15:10 - 15:30

 Enhancing eRetail with AI-Powered Search Solutions

  • Optimizing Search Functionality: Implementing intelligent search algorithms to improve product discoverability and user experience in e-commerce.
  • Personalizing Customer Interactions: Leveraging AI and machine learning to provide personalized search results, enhancing customer engagement and satisfaction.
  • Boosting Conversion Rates: Utilizing advanced search analytics to understand customer behavior and refine search strategies for increased e-commerce conversions

 15:30 - 18:00


15:30 - 16:00

 Embracing Blockchain for Enhanced eRetail Security

  • Implementing Blockchain for Data Integrity: Discussing the use of blockchain technology in e-commerce to ensure data accuracy and tamper-proof transactions.
  • Enhancing Customer Trust with Transparency: Exploring how blockchain's transparent nature can bolster customer trust in e-commerce platforms.
  • Streamlining Supply Chain with Blockchain: Demonstrating the role of blockchain in improving supply chain visibility and efficiency in eRetail.

16:00 - 16:30

Advancing eRetail with IoT and Smart Technologies

  • Integrating IoT for Enhanced Shopping Experiences: Discussing the integration of the Internet of Things (IoT) in eRetail for personalized and efficient customer journeys.
  • Leveraging Smart Technologies for Inventory Management: Exploring how IoT and smart devices optimize inventory tracking and management in e-commerce.
  • Enhancing Customer Engagement with IoT: Showcasing how IoT can provide real-time, personalized interactions and insights for eRetail customers.

 16:30 - 17:00

Coffee Break

 17:00 - 17:30

Fostering Sustainable eRetail with Green Technologies

  • Implementing Eco-Friendly eRetail Solutions: Discussing the adoption of green technologies in e-commerce to reduce environmental impact.
  • Balancing Efficiency and Sustainability: Exploring strategies to maintain operational efficiency while implementing sustainable practices in eRetail.
  • Encouraging Eco-Conscious Consumer Choices: Showcasing how eRetail can leverage technology to promote sustainable purchasing decisions.

17:30 - 18:00

Leveraging AI for Predictive Analytics in eRetail

  • Utilizing Predictive Analytics for Demand Forecasting: Discussing the use of AI-driven predictive analytics for accurate demand forecasting in e-commerce.
  • Enhancing Customer Experience with AI Predictions: Exploring how AI can predict customer preferences and behaviors for personalized eRetail experiences.
  • Streamlining Operations with AI Insights: Demonstrating the role of AI in optimizing e-commerce operations, from logistics to customer service.

18:00 - 19:00


19:00 - 20:00

Evening Gala & Retailer of the Year Ceremony

20:00 - 0:00

After Party, Live Music, Networking, Drinks