Techinvest Stage

Conference Opening Day 1

Casper Haring CEO European Conferences United

09:00 - 11:30

CUSTOMER CENTRICITY - FOCUSING ON ENHANCING THE CUSTOMER EXPERIENCE

09:00 -09:30

Personalizing the Shopping Journey: Case Studies of Data-Driven Success

• Detailing Success Stories: Sharing real-life examples where data analytics have been instrumental in personalizing the shopping experience.
• Discussing Challenges Overcome: Reviewing obstacles retailers faced when implementing data-driven personalization and the solutions that proved effective.
• Exploring Impact on Sales: Examining the correlation between personalized experiences and increased sales figures.

Moderator:
Patrycja Herbowska-Tytro Head of Analytics Practice KANTAR
Panelists:
Jakub Grzelak  E-commerce Expert, Board Member GS1 POLSKA
Mateusz Kania Product Lead - Loyalty & Data CIRCLE K

Jakub Gierszyński E-commerce Expert, Board Member GS1 POLSKA

09:30 - 09:50

Innovations in Commerce: How Technology Can Help Build Consumer Engagement?

• Understanding changing consumer needs through advanced data analytics.
• The evolution of brick-and-mortar stores: convenience, autonomy, and new services.
• The potential of digital channels, supported by artificial intelligence.

Rafał Reif Trade and Consumer Products Sector, Partner EY

09:50 - 10:10

The current cybersecurity landscape in Retail

• Current threats seen around the world in the Retail
• Employee training in Cybersecurity - a key element of defense against cyberattacks
• Business continuity planning and elements of crisis management

Andrzej Gab Director in the Cybersecurity Team EY

10:10 - 10:40

Revolutionizing Retail with Intelligent Solutions: In-Store Tech for the Modern Consumer

• Implementing Cloud Infrastructure: Examining how cloud-based systems can revolutionize inventory management and enhance the efficiency of in-store operations.
• Integrating Artificial Intelligence: Showcasing the use of AI to provide predictive analytics, personalized shopping experiences, and optimized store layouts.
• Advancing Customer Interaction: Detailing how modern technologies such as AI-powered chatbots and interactive kiosks can create dynamic and engaging customer interactions in-store.

Moderator:

Filiberto Amati CMO + Growth Advisor AMATI & ASSOCIATES
Panelists:
Jarosław Cichosz Operations Manager for IT DA GRASSO
Wojciech Lewicki Technology Manager Tech4Business MODIVO
Łukasz Olszewski Director of the Operational Support and Development Department STOKROTKA
Michał Zych Chief Product and Technology Officer CASTORAMA POLSKA

10:40 - 11:00

Coffee break

11:00 - 11:30

*Unified Commerce” – simple. But where to start

• Digitization of the commercial space, using new technologies. Identifying the customer and his needs.
• Deepened understanding of customer behavior in the unified commerce model.
• Building personalized, seamless shopping experiences.

Moderator:

Maciej Czapiewski Director of New Technologies MAGO SA

Panelists:

Dominik Olejko Customer Insights & Engagement Manager H&M

Konrad Jezierski Member of the Management Board - Omnichannel Sales Director SKLEPY KOMFORT
Tomasz Rychlik IT&Innovation Director VISION EXPRESS

Łukasz Rychliński Business Development Manager UNITY GROUP
Tomasz Wawszczyk B2C Business Director LG ELECTRONICS

11:30 - 15:30

TOOLS - EMPHASIZING TECHNOLOGY AND INNOVATION IN RETAIL

11:30 - 11:50

Samsung – solutions for Retail

• One Samsung – technological ecosystem for Retail vertical
• AI – added value in context of cost optimization and ESG
• Case study – Samsung technology used in retail, example from polish market

Paweł Zaworski Senior Business Development Manager SAMSUNG ELECTRONICS

11:50 - 12:10

Digital transformation of retail using Microsoft Dynamics 365. Direction: AI.

• Modern cloud-based IT system as the foundation for development - on the implementation of Microsoft Dynamics 365 for BBK, owner of the home&you brand: entrepreneur's challenges, solution selection, benefits for the retail sector.
• Integration of sales channels, order processing, cost and lead times optimization - Omnichannel, Customer Insights, Intelligent Order Management in Microsoft Dynamics 365.
• Harnessing the potential of artificial intelligence in retail - modern AI services for offer and recommendation personalization, ad content generation, sentiment analysis, demand forecasting.

Anna Solarek Deputy of Consulting Director & Solution Architect ANEGIS
Krzysztof Nogieć AI Architect ANEGIS

Stanisław Karpiński IT Director / CIO - home&you BBK (HOME & YOU)

12:10 - 12:30

Art of Assortment Planning & Optimization in Retail

• How a new approach to category management can improve overall operational efficiency, streamline processes, and drive business success.
• Links between core retail areas such as assortment, supply chain, promotion planning, and price management.
• Practical strategies to leverage innovative Category Management approaches as the catalyst for customer-oriented Retail

Stan Krupnik Chief Commercial & Marketing Officer CONSULTING FOR RETAIL

12:30 - 13:00

Securing the Digital Retail Space: Innovations in Cybersecurity and Data Protection

• Fortifying Data Security: Unpacking the strategies for robust cybersecurity measures in an increasingly digital retail world.
• Ensuring Consumer Data Privacy: Discussing the importance of data protection in maintaining customer trust in the digital age.
• Guarding Against Cyber Threats: Sharing the latest innovations in cybersecurity tailored for the retail industry to prevent data breaches and fraud.

Moderator:

Karol Okoński Director PwC Polska

Panelists:

Mateusz Chrobok Cybersecurity Evangelist MANGOPAY

Artur  Markiewicz Cybersecurity consultant TRECOM
Eryk Brodnicki President of the Managment Board CENTRUM AUDYTU BEZPIECZEŃSTWA
Wojciech Ciemski Cybersecurity Evangelist SECURITYBEZTABU.PL

13:00 - 14:00

Lunch

14:00 - 14:30

Maximize retail performance

• How to maximize retail performance with a “data driven” approach?
• How to be “customer centric” by leveraging analytics from loyalty data?
• How to use the power of personalization to increase the “share of wallet” of the customers?

Peter Kurucz Regional Client Director NIELSENIQ

14:30 - 14:50

The future of connected retail - how AI will help shape customer experiences

• Generative AI amplifies human potential in retail, making operations faster, more efficient, and more effective
• How connected retail breaks silos, streamlining operations from supply chain to shelf management
• Driving store sales through computer vision – how retailers can drive on-shelf availability using store inventory data

Matjaž Žnidarič Strategic Accounts SYMPHONY RETAIL AI

14:50 - 15:10

How to effectively attract shoppers to stores? Conclusions from the data. The perspective of a retailer and manufacturer

Mateusz Chołuj CEO PROXI.CLOUD

15:10 - 15:30

How does data quality affect your business operations and profits? Tools and ways to get it

• Data as a tool to change the way you work with suppliers
• How do you acquire real and quality data that will transform your organization?
• Managing the lifecycle of equipment on facilities using data analytics

Bartosz Jędrzejczak Operations Director SIGNAL GROUP

15:30 -  17:45

HUMAN RESOURCES - PRIORITIZING THE EMPLOYEE PERSPECTIVE IN RETAIL TECH

15:30 - 16:00

Empowering Staff with Digital Tools: Uplifting the In-Store Experience

• First step: let's start with ourselves, evolution or revolution in the HR area
• Digital tools: what technological solutions we already have, what is their integration with other systems in the company
• Measuring performance improvement: Analyzing how employee adoption of digital tools connects to performance improvements

Moderator:
Mariusz Koczwara Sales Director ADP
Panelists:
Michał Zych Chief Product and Technology Officer CASTORAMA POLSKA
Aneta Wiercińska HR Manager Retail Polska CCC
Cezary Brzozowski CTO / Director of the Transformation and Architecture Division SKLEPY KOMFORT

16:00 - 16:30

Embracing Technological Change: Training and Development in Retail

• Adapting to New Technologies: Discussing how retail employees can adapt to new technologies in the workplace.
• Effective Training Strategies: Exploring effective methods for training retail staff in new technologies to enhance their performance.
• Balancing Tech and Human Interaction: Debating the balance between automated solutions and the human touch in retail settings.

Moderator:
Sebastian Starzyński CEO TAKETASK
Panelists:
Robert Prządka Head of HR FIELMANN
Andrzej Cieślik Shopping Center Manager INGKA CENTRES POLSKA
Jakub Grzelak Managing Director of Retail CCC
Jarosław Uczkiewicz E-commmerce Director DIGITAL CARE

16:30 - 17:00

Coffee Break

17:00 - 17:45

Building a Supportive Tech Culture in Retail

• You will not be replaced by AI, only… other AI workers.” How to build a positive attitude towards technology when everyone around you is scared
• Building 'employee + technology' relationships - TOP 5 biggest challenges and best practices
• Technological or emotional intelligence? - cross-industry discussion on what motivates employees and drives business

Moderator:

Robert Wójcik AI Partner COGNEO GROUP
Panelists:

Kalina Kordalska Employee Relations Manager KAUFLAND
Jarosław Uczkiewicz E-commmerce Director DIGITAL CARE

Dariusz Gregorczyk Head Of BI & Data Solutions EMPIK

Dorota Piskorska Chief Corporate Development Officer POLPHARMA

18:00 - 19:00

Dinner

19:00 - 20:00

Evening Gala & Retailer of the Year Ceremony

20:00 - 0:00

After Party, Live Music, Networking, Drinks

• Main Stage
• Supply Chain Plenary Stage
• Techinvest Stage

• eRetail Technology Stage
• eRetail Strategies & Data Management Stage
• eRetail Logistics Stage
• eRetail CX & Loyalty Stage

• ESG & Sustainability Main Stage
• Sustainable Commerce Stage
• Sustainable Supply Chain & Operations Stage