Tech invest Stage


08:50 - 09:00

Conference Opening Day 1

Casper Haring CEO European Conferences United

09:00 - 11:20

CUSTOMER CENTRICITY - FOCUSING ON ENHANCING THE CUSTOMER EXPERIENCE

09:00 -09:30

Personalizing the Shopping Journey: Case Studies of Data-Driven Success

  • Detailing Success Stories: Sharing real-life examples where data analytics have been instrumental in personalizing the shopping experience.
  • Discussing Challenges Overcome: Reviewing obstacles retailers faced when implementing data-driven personalization and the solutions that proved effective.
  • Exploring Impact on Sales: Examining the correlation between personalized experiences and increased sales figures.

09:30 - 09:50

Innovating In-Store Experiences: Pathways to Retail Revitalization

  • Analyzing Market Shifts: Investigating how digital trends are revolutionizing consumer interactions within physical retail spaces.
  • Integrating Interactive Technologies: Advising on the deployment of in-store digital solutions to enhance engagement and streamline the customer journey.
  • Maximizing Personalization Through Data: Demonstrating effective use of customer insights to deliver tailored experiences and promotions, thereby increasing brand loyalty and revenue.

09:50 - 10:10

Streamlining In-Store Transactions: Elevating the Checkout Experience

  • Simplifying Payment Processes: Exploring the impact of seamless payment solutions on the in-store customer journey and how they contribute to a frictionless shopping experience.
  • Enabling Multi-Channel Payments: Demonstrating the integration of omnichannel payment systems that allow for a cohesive experience between online and physical retail.
  • Securing Customer Trust: Highlighting the importance of robust security measures in payment technologies to protect customer data and build lasting trust.

10:10 - 10:40

Revolutionizing Retail with Intelligent Solutions: In-Store Tech for the Modern Consumer

  • Implementing Cloud Infrastructure: Examining how cloud-based systems can revolutionize inventory management and enhance the efficiency of in-store operations.
  • Integrating Artificial Intelligence: Showcasing the use of AI to provide predictive analytics, personalized shopping experiences, and optimized store layouts.
  • Advancing Customer Interaction: Detailing how modern technologies such as AI-powered chatbots and interactive kiosks can create dynamic and engaging customer interactions in-store.

10:40 - 11:00

Coffee break

11:00 - 11:30

Unified Commerce – simple. But where to start?

  • Digitization of the commercial space, using new technologies.
  • Identifying the customer and his needs.
  • Deepened understanding of customer behavior in the unified commerce model.
  • Building personalized, seamless shopping experiences.
  • Flexible introduction of new solutions.
  • The role of unified payment platforms.

11:30 - 15:30

TOOLS - EMPHASIZING TECHNOLOGY AND INNOVATION IN RETAIL

11:30 - 11:50

Maximizing Retail Performance with Advanced Analytics

  • Deploying Advanced Analytics: Transforming in-store performance and enhancing customer satisfaction through data-driven insights.
  • Facilitating Real-Time Decisions: Empowering retailers with actionable data to streamline operations and boost sales.
  • Personalizing Shopper Interactions: Utilizing behavioral analytics to tailor the in-store experience, fostering deeper engagement and loyalty.

11:50 - 12:10

Enhancing Retail Agility with IT Solutions: In-Store Innovations for Enhanced Customer Service

  • Implementing Integrated Systems: Discussing the role of IT solutions in synchronizing in-store operations, from inventory management to customer service, for a seamless retail experience.
  • Optimizing Inventory and Resource Management: Demonstrating how advanced IT infrastructure can lead to smarter inventory control, reducing waste and ensuring product availability.
  • Improving Customer Service: Illustrating how IT enhancements in stores can support staff in providing exceptional service, from product location assistance to handling customer inquiries efficiently.

12:10 - 12:30

Optimizing In-Store Logistics: Driving Efficiency and Reducing Waste

  • Evaluating Technological Impacts: Discussing how modern IT solutions contribute to streamlining in-store logistics and inventory management.
  • Reducing Operational Costs: Sharing insights on how technology reduces waste and operational costs while enhancing the supply chain.
  • Improving Stock Management: Reflecting on the benefits of real-time inventory tracking systems in maintaining optimal stock levels and preventing overstocking or stockouts.

12:30 - 13:00

Securing the Digital Retail Space: Innovations in Cybersecurity and Data Protection

  • Fortifying Data Security: Unpacking the strategies for robust cybersecurity measures in an increasingly digital retail world.
  • Ensuring Consumer Data Privacy: Discussing the importance of data protection in maintaining customer trust in the digital age.
  • Guarding Against Cyber Threats: Sharing the latest innovations in cybersecurity tailored for the retail industry to prevent data breaches and fraud.

13:00 - 14:00

Lunch

14:00 - 14:30

Securing Retail Environments: Balancing Safety and Customer Experience

  • Implementing Security Measures: Discussing the integration of advanced security systems that protect against theft and fraud without compromising the customer experience.
  • Balancing Surveillance with Privacy: Deliberating on how to maintain a secure retail environment while respecting customer privacy and trust.
  • Enhancing Loss Prevention: Sharing best practices for using technology to enhance loss prevention strategies in retail settings.

14:30 - 14:50

Future-Proofing Retail Payments: Innovating at the Point of Sale

  • Evolving Payment Technologies: Exploring the next generation of POS systems that blend ease of use with advanced security features to enhance the checkout process.
  • Customizing Consumer Payment Options: Showcasing the importance of providing a variety of payment methods, from traditional cards to mobile and contactless, to meet diverse customer preferences.
  • Enhancing Payment Security: Detailing the cutting-edge security protocols and technologies that protect both retailer and consumer data, ensuring trust and compliance in every transaction.

14:50 - 15:10

Fortifying Retail Operations: Risk Management in the In-Store Environment

  • Assessing Retail Risks: Delving into strategies for identifying and mitigating potential in-store risks, from fraud to inventory shrinkage.
  • Implementing Fraud Prevention Tactics: Outlining the use of analytics to detect patterns and prevent fraudulent transactions at the point of sale.
  • Enhancing Operational Integrity: Demonstrating how real-time risk assessment can safeguard operations, protect profits, and ensure a secure shopping experience for customers.

15:10 - 15:30

Integrating Seamless Tech: Crafting the Future of In-Store Retail

  • Incorporating Advanced POS Systems: Discussing the integration of next-gen POS systems that offer robust functionality while enhancing the customer checkout experience.
  • Leveraging IoT for In-Store Innovation: Exploring the implementation of the Internet of Things (IoT) to improve inventory tracking, in-store marketing, and customer service.
  • Transforming Retail Environments: Demonstrating how the convergence of digital and physical elements can create a compelling, efficient, and interactive in-store customer experience.

15:30 -  18:00

HUMAN RESOURCES - PRIORITIZING THE EMPLOYEE PERSPECTIVE IN RETAIL TECH

15:30 - 16:00

Empowering Staff with Digital Tools: Uplifting the In-Store Experience

  • First step: let's start with ourselves, evolution or revolution in the HR area
  • Digital tools: what technological solutions we already have, what is their integration with other systems in the company
  • Measuring performance improvement: Analyzing how employee adoption of digital tools connects to performance improvements

16:00 - 16:30

Embracing Technological Change: Training and Development in Retail

  • Adapting to New Technologies: Discussing how retail employees can adapt to new technologies in the workplace.
  • Effective Training Strategies: Exploring effective methods for training retail staff in new technologies to enhance their performance.
  • Balancing Tech and Human Interaction: Debating the balance between automated solutions and the human touch in retail settings.

16:30 - 17:00

Coffee Break

17:00 - 17:30

Building a Supportive Tech Culture in Retail

  • Fostering a Positive Tech Environment: Strategies for creating a supportive culture for employees working with new retail technologies.
  • Addressing Technological Challenges: Discussing common challenges faced by employees and solutions to overcome them.
  • Enhancing Employee Engagement: Exploring ways to increase staff engagement and morale in a tech-enhanced retail environment.

17:30 - 18:00

Navigating the Digital Transformation in Retail Workforce

  • Managing Change in Retail Workforce: Discussing strategies for managing the transition as retail workforces adopt new technologies.
  • Upskilling for a Digital Future: Debating the importance of upskilling retail employees for digital competencies.
  • Safeguarding Employee Well-being: Focusing on maintaining employee well-being amidst rapid technological changes in the retail sector.

18:00 - 19:00

Dinner

19:00 - 20:00

Evening Gala & Retailer of the Year Ceremony

20:00 - 0:00

After Party, Live Music, Networking, Drinks