eRetail CX & Loyalty Stage

08:50 - 09:00

Conference Opening

Casper Haring CEO European Conferences United

 09:00 - 11:30


09:00 - 09:30

Cultivating Emotional Engagement in eRetail

  • Deploying Sentiment Analysis in eRetail
  • Building Emotional Brand Connections Online
  • Personalizing eRetail Experiences with Emotional Data

09:30 - 09:50

Enhancing Brand Loyalty through Personalized Customer Experiences

  • Crafting Personalized Brand Narratives: Exploring strategies for creating compelling brand stories that resonate with customers on a personal level, enhancing engagement and loyalty.
  • Implementing AI for Real-Time Customer Insights: Discussing the use of AI-powered tools to gain real-time insights into customer preferences and behaviors, enabling more targeted and effective customer interactions.
  • Integrating Omni-Channel Strategies for Consistency: Demonstrating how to optimize omni-channel integration for a seamless and consistent brand experience across all customer touchpoints.

09:50 - 10:10

Building Trust and Engagement: Strategic Communication in eRetail

  • Crafting Trust-Building Communication: Creating authentic campaigns that foster customer trust and loyalty in e-commerce.
  • Using Analytics for Effective Messaging: Employing analytics to tailor and optimize customer engagement communications.
  • Upholding Data Ethics in Communication: Highlighting data security and privacy in customer outreach for regulatory compliance.

10:10 - 10:40

Adapting eRetail for Global Customer Engagement

  • Tailoring eRetail for Multi-Local Commerce
  • Balancing Global Reach and Local CX in eRetail
  • Harnessing Global Data for Localized eRetail Strategies

10:40 - 11:00

Coffee Break

11:00 - 11:30

Boosting Engagement: Fresh Loyalty Ideas in Online Shopping

  • Revealing New Loyalty Plans
  • Crafting Personalized Loyalty Rewards for Better Engagement
  • Exploring how changes in loyalty programs help keep customers coming back, boost sales, and make the brand stronger in the online market.

11:30 - 14:00


11:30 - 11:50

Gamifying Customer Experience for Enhanced Loyalty

  • Incorporating Gamification Techniques: Implementing game design elements to create engaging and rewarding e-commerce experiences.
  • Leveraging Interactive Technologies: Using interactive tech like AR and VR to provide immersive shopping experiences, boosting customer satisfaction.
  • Analyzing Player Data for Personalization: Utilizing gaming analytics to understand customer preferences and tailor personalized e-commerce journeys.

11:50 - 12:10

Optimizing eRetail Experiences through Advanced Software Solutions

  • Enhancing Personalization Algorithms: Utilizing sophisticated software to fine-tune personalization, providing customers with tailored shopping experiences.
  • Streamlining Customer Interactions: Implementing AI-powered solutions for efficient and responsive customer service, improving real-time support.
  • Integrating Seamless Omni-Channel Features: Focusing on software integration for consistent customer experiences across various digital platforms.

12:10 - 12:30

Revolutionizing eRetail Customer Engagement with CRM Technologies

  • Leveraging CRM for Personalized Engagement: Utilizing CRM data to tailor customer interactions and improve engagement.
  • Streamlining Interactions with AI: Enhancing customer journeys in e-commerce using AI-integrated CRM tools.
  • Analyzing Feedback for Satisfaction: Employing CRM analytics to measure and boost customer satisfaction levels.

12:30 - 13:00

Innovating Loyalty Programs in eRetail

  • Designing Compelling eRetail Loyalty Programs
  • Customizing eRetail Rewards for Enhanced Loyalty
  • Analyzing eRetail Loyalty Program Impact

13:00 - 14:00


14:00 - 16:00


14:00 - 14:30

Cultivating Immersive Shopping Experiences

  • Implementing AR and VR: Discussing the integration of Augmented and Virtual Reality in e-commerce for engaging and interactive customer experiences.
  • Enhancing Product Visualization: Exploring how immersive technologies enable customers to try and visualize products in their own environments.
  • Creating Memorable Brand Interactions: Focusing on using AR and VR to build deeper, more memorable connections with customers.

14:30 - 15:00

Advancing AI in Customer Service and Personalization

  • Deploying AI-Driven Chatbots: Discussing the use of AI-powered chatbots for efficient, real-time customer service in e-commerce.
  • Personalizing Customer Interactions: Exploring how AI and machine learning tailor customer experiences and recommendations.
  • Optimizing Customer Support: Demonstrating AI’s role in improving customer service operations and response times.

 15:00 - 15:30

Building Trust through Data Security and Privacy

  • Ensuring Data Protection: Addressing strategies for safeguarding customer data in an era of hyper-personalization.
  • Complying with Privacy Regulations: Discussing the importance of regulatory compliance in maintaining customer trust.
  • Balancing Personalization and Privacy: Exploring how e-retailers can personalize experiences while respecting consumer privacy.

 15:30 - 16:00

Harmonizing Omnichannel Strategies for Unified Experiences

  • Integrating Multiple Channels: Focusing on creating a seamless customer experience across online, in-store, and mobile platforms.
  • Enhancing Customer Engagement: Discussing the use of omnichannel approaches to improve customer interaction and satisfaction.
  • Leveraging Data for Consistency: Exploring how data analytics ensures a consistent and personalized experience across all touchpoints.


End of Congress