07:30 - 09:00

Registration & Morning Coffee

09:00 - 09:10

Conference Opening 

Casper Haring CEO ECU 

Joanna Gajek-Donizak Strategic Relations & Project Director ECU

09:10 - 12:00

Winning the omnichannel grocery shopper

 " The real growth of the future is based on a progressive omnichannel strategy! "

Transforming from a traditional retailer with e-commerce capabilities into a digital retail company

09:10 - 09:30

Michał Maksymiec Retail Vertical Clients Director GfK Polonia

• Online | Offline, hand in hand or separate activities? Digitization and eGrocery as part of the retail evolution or retail revolution

09:30 - 09:50

Adam Glab Senior Managing Consultant Business Development  Mastercard
Marek Kolano Data Driven Solutions Director Mastercard

• What data is useful, where to find it and how to analyze it
  

09:50 - 10:10

Dr. Marco Tietze Director PwC Strategy&
Providing a new experience for the grocery store customer based on online and in-store solutions

10:10 - 10:30

Krystian Wesołowski Head of Sales Blue Media

• Providing a blended in-store and online shop experience

10:30 - 10:50

Cezary Giza CEO Innovative Trading Platform Eurocash Group

10:50 - 11:00

Business networking over Coffee

Tapping into the new tools and solutions available for omnichannel and grocery e-retail

11:00 - 11:20

Przemysław Wyszyński Head of CEE Russia & CIS Vonage

• Retail of the future. Why will conversational commerce change that?

11:20 - 11:30

Paweł Marciniak Country Manager, Direct Sales NFON

• Supercharging your customer experience by increasing the efficiency of your customer service with Contact Center Hub

11:30 - 12:00

Panel Discussion: Tapping into the new tools and solutions available for omnichannel and grocery e-retail
MODERATOR:
Łukasz Dzikowski   Business Development Manager NielsenIQ BrandBank
PANELISTS:
Iwona Wojna Head of eCommerce and Customer Digital CE PepsiCo
Grzegorz Bielecki COO, Board Member frisco.pl

Tomasz Orłowski Key Account Manager eCommerce Oceanic

12:20 - 13:00

Last Mile Management / Last Mile Problem" 

"Creating opportunities for the development of new shopping habits including Q-commerce"

Leveraging smart systems to drive Customer Centricity and Profitability

12:20 - 13:00

Panel Discussion: Leveraging smart systems to drive Customer Centricity and Profitability

• Using contactless (contactless) delivery method and digital payment
• Improving the quality of customer service thanks to new methods of calculating the estimated time of arrival using automatic notifications, intelligent tracking links, mobile applications and text notifications
• Last Mile Logistics: Discovering the possibilities of mobile storage and the use of upselling

MODERATOR:
Zofia Zaczek Logistics Project Manager RTV Euro AGD
PANELISTS:
Piotr Sędziak Managing Director Orbico Logistic
Tomasz Gomułka Senior Director Global Operations  Oriflame
Piotr Michoński Regional Sales Director CEE Project44

13:00 - 14:00

Business networking over Lunch

Managing Market Place Platforms

14:00 - 14:20

Agnieszka Kałduńska Head of Trade Marketing and E-commerce  Trefl
Damian Wiszowaty CEO Gonito, Amazon Expert

• Online sales for B2B companies - evolution instead of revolution with Amazon Vendor

14:20 - 14:40

Jakub Krolikowski Account Executive CEE MIRAKL

• Not just Amazon and Allegro, how to meet growing consumer expectations with your own marketplace platform using cross channel initiatives

15:20 - 17:00

 Adaptation to the expansion strategies of the retail trade and the future market situation

Shaking up the grocery market through innovative e-commerce initiatives

15:20 - 16:00

Panel Discussion: Shaking up the grocery market through innovative e-commerce initiatives
MODERATOR:
Przemysław Dwojak Senior Director Client Services GfK Polonia
PANELISTS:
Jacek Palec CEO frisco.pl
Adam Kołodziejczyk CEO Super-Pharm
Agnieszka Mosurek-Zava Regional Manager CEE, CEO Douglas Polska
Adam Nitecki General Manager Consumer Products Division L`Oreal

15:40 - 17:10

Last Mile Management / Last Mile Problem

"Looking for ways to develop new shopping habits, including Q-Commerce"

 Investing in last mile delivery solutions to improve delivery speed and flexibility

15:40 - 16:30

Panel discussion: Investing in last mile delivery solutions to improve delivery speed and flexibility

• Shortening the last mile by operating dark stores, micro-warehouses and fulfillment centers in the city
• Solving operational problems by using digital tools, automation, machine learning and the Internet of Things (IoT)

MODERATOR:
Zbigniew Gawęda Senior Sales and Business Development Manager DSV
PANELISTS:
Sebastian Kaczmarski Deputy Customer Fulfilment Manager PL Ikea
Mateusz Rokita Last Mile Logistic Director Empik
Adam Tomczak Last Mile Delivery Senior Manager Allegro
Paweł Laska Head of Service Providers Management Zalando
Mateusz Gierka Leasing Director 7R

Last mile deliveries: in-house solutions or outsourcing; Pros and Cons

16:30 - 17:10

Panel discussion: Last mile deliveries: in-house solutions or outsourcing; Pros and Cons

• Cooperating with technology companies and providers of intelligent solutions
• Investing in last mile tracking tools to intelligently manage 3PL and increase operational control

MODERATOR:
Teodor Kula Chief Business Development Officer Done Deliveries
PANELISTS:
Wojciech Zaręba Distribution Center Director Neonet
Jacek Freund Managing Director of Piast Cargo
Marcin Będlin Logistics Manager Carlsberg
Michał Samborski Head of Development Panattoni Europe

17:10 - 18:00

 The use of modern technology in customer and community-oriented sales

 17:10 - 18:00

Panel discussion: Using new technologies supporting customer purchases

• Looking at the digital customer experiences on the way to the customer of the future
• Using Big Data, AI and digital tools to better understand what consumers want and even predict what a customer might need before they even know it
• Capturing the moment when the customer is in need

MODERATOR:
Jakub Gierszyński eCommerce Director Sephora
PANELISTS:
Anna Heimberger Head of Marketing Communication Inpost
Łucja Gdala eCommerce Director Duka
Arkadiusz Seidler CEO Audioteka
Ewa Gugałka Director of Partnerships EMEA, Loyalty Platforms & Solutions Mastercard
Patrycja Herbowska-Tytro Head of Analytics Practice Kantar

18:00 - 22:00

Evening Gala

18:00 - 19:00

Business networking over Drinks & Dinner

19:00 - 20:00

Awards Ceromony

20:00 - 22:00

Business networking continued over Drinks

MAIN COMMERCIAL STAGE

DIGITAL INNOVATION STAGE

SUPPLY CHAIN STAGE