ECOMMERCE Stage
29th March 2023
07:30 - 09:00
Registration & Morning Coffee
09:00 - 09:10
Conference Opening
Casper Haring CEO ECU
09:10 - 10:40
Mastering eCommerce innovation
09:10 - 09:40
Delivering effective omnichannel shopping experiences
09:40 - 10:00
Forecast sales, manage orders and create a first-class post-purchase experience using Artificial Intelligence and Big Data
10:00 - 10:20
Enabling consumers to visualize products from the comfort of their own homes using Augmented Reality
10:20 - 10:40
Creating a computer-generated environment where users can interact, purchase items, game, and have experiences like they would in the real world
10:40 - 11:00
Business networking over Coffee
11:00 - 12:10
Mastering Payments
11:00 - 11:30
Protecting against canceled sales and increasing conversion rate by allowing flexibility with payment options
11:30 - 11:50
Making m-commerce a frictionless and preferred shopping experience among consumers adopting digital wallets and mobile payments
11:50 - 12:10
Managing and processing critical payments in real time
12:10 - 16:00
Building an iconic brand by using new tools and solutions available for omnichannel and e-commerce
12:10 - 12:30
Reaching consumers in the places where they like to consume media and in the formats that they engage most with
12:30 - 13:00
Earning trust, while driving real engagement
13:00 - 14:00
Business networking over Lunch
14:00 - 14:30
Utilizing available tools across various social media platforms
14:30 - 14:50
Simplifying the consumer journey without causing frustration, combining chatbots with in-person support
14:50 - 15:10
Implementing innovative ways to increase sales on marketplaces
15:10 - 15:30
Utilizing data collected by AI to tailor your business’s e-commerce experience to each individual customer
15:30 - 16:00
Panel, Designing mobile-first experiences embracing the new mobile mentality
16:00 - 16:20
Coffee Break
16:20 - 17:30
Investing in last mile delivery solutions to improve delivery speed and flexibility
16:20 - 16:50
Meeting delivery expectations of modern consumers Customers focusing on speed, communication (transparency), and personalization
16:50 - 17:10
Shortening the last mile by operating dark stores, micro-warehouses and fulfillment centers in the city
17:10 - 17:30
Solving operational problems by using digital tools, automation, machine learning and the Internet of Things (IoT)
17:30 - 18:00
Building direct and authentic relationships with customers
17:30 - 18:00
Providing new ways to engage customers before, during and after purchase enabling a true omnichannel experience
18:00 - 19:00
Dinner
19:00 - 20:00
Evening Gala & Retailer of the Year Ceremony
20:00 - 0:00
After Party, Live Music, Networking, Drinks
ECOMMERCE STAGE
30th March 2023
09:00 - 09:10
Conference Opening
09:10 - 11:00
Taking steps against the changing habits of consumers caused by inflation
09:10 - 09:40
Taking steps against the changing habits of consumers caused by inflation
09:40 - 10:00
Transforming from a traditional retailer with e-commerce capabilities into a digital retail company
10:00 - 10:20
Using Big Data, AI and digital tools to better understand what consumers want and even predict what a customer might need before they even know it
10:20 - 10:40
Covering consumer behavior across digital, mobile and social interactions, as well as in-store browsing and purchasing
10:40 - 11:00
Coffee Break
11:00 - 12:10
Transforming customer buying behavior through Q-commerce
11:00 - 11:30
Applying lessons learned from Q-commerce operations
11:30 - 11:50
Reducing the cost of the Q-commerce operations
11:50 - 12:10
Adding new revenue streams to Q-Commerce operations
12:10 - 16:00
Mastering engagement and customer journeys
12:10 - 12:30
Appearing in the search results of the right marketplaces while building a positive reputation
12:30 - 13:00
Delighting customers with personal interactions
13:00 - 14:00
Lunch
14:00 - 14:30
Designing and steering all interaction activities across customer journeys
14:30 - 14:50
Appearing in the search results of the right marketplaces while building a positive reputation
14:50 - 15:10
Improve communications with a fully integrated contact center, marketing automation, and chatbot building solutions
15:10 - 15:30
Transforming marketing and sales into one cohesive, digital journey
15:30 - 16:00
To Be Completed
MAIN COMMERCIAL STAGE
SUPPLY CHAIN STAGE
DIGITAL INNOVATION STAGE