DIGITAL INNOVATION STAGE
29th March
07:30 - 09:00
Registration & Morning Coffee
09:00 - 09:10
Conference Opening
Casper Haring CEO ECU
09:10 - 10:40
Improving customers' in-store shopping experience using technology
09:10 - 09:40
Aligning to local customer needs, reducing costs and driving profit
09:40 - 10:00
Enabling frictionless checkout using the customers mobile phone
10:00 - 10:20
Increasing operational efficiency by implementing a system of electronic labels
10:20 - 10:40
Utilizing traffic flow and dwell time enhancing customer experience, optimizing store performance and realizing a higher profitability
10:40 - 11:00
Business networking over Coffee
11:00 - 13:00
Becoming a customer-centric, data-driven retailer
11:00 - 11:30
Transforming strategic data insights into customer-centric change
11:30 - 11:50
Gathering targeted insights across the customer journey by consistent tracking of customer experience metrics
11:50 - 12:10
Understanding the top cybersecurity challenges and solutions in retail
12:10 - 12:30
Determining the privacy-centric future of predictive customer engagement
12:30 - 13:00
Identifying and utilizing patterns in the customer data using Big Data, AI and digital tools
13:00 - 14:00
Lunch
14:00 - 16:00
Leveraging technology to elevate customers’ omnichannel experiences
14:00 - 14:30
Merging physical and digital to create connected shopping experiences
14:30 - 14:50
Building customer loyalty and, ultimately, profitability using personalized marketing and experiences – based on consent and trust
14:50 - 15:10
Planning growth strategies using social commerce
15:10 - 15:30
Simplifying the omnichannel customer journey, while providing shoppers with greater choice and convenience
15:30 - 16:00
Exploring different Metaverse tools to create engagement and build emotional connections
16:00 - 16:20
Coffee Break
16:20 - 18:00
Improving customers' in-store shopping experience using technology
16:20 - 16:50
Revolutionizing retail payment solutions
16:50 - 17:10
Implementing electronic signs and price tags
17:10 - 17:30
Using cloud computing technology providing support for all back-office processes
17:30 - 18:00
Using technology to increase employee engagement and productivity
18:00 - 19:00
Dinner
19:00 - 20:00
Evening Gala & Retailer of the Year Ceremony
20:00 - 0:00
After Party, Live Music, Networking, Drinks
Below are the other Conference Thematic Stages and track. Click on the icon you are interested in to see the program
MAIN COMMERCIAL STAGE
SUPPLY CHAIN STAGE
ECOMMERCE STAGE