29th March

07:30 - 09:00

Registration & Morning Coffee

09:00 - 09:10

Conference Opening 

Casper Haring CEO ECU

09:10 - 10:40

Improving customers' in-store shopping experience using technology

09:10 - 09:40

Aligning to local customer needs, reducing costs and driving profit

  • Incorporating memorable digital engagements into the traditionally physical space
  • Developing a diverse store portfolio that is tailored to the needs of local customers
  • Leveraging Beacon marketing

09:40 - 10:00

Enabling frictionless checkout using the customers mobile phone

10:00 - 10:20

Increasing operational efficiency by implementing a system of electronic labels

10:20 - 10:40

Utilizing traffic flow and dwell time enhancing customer experience, optimizing store performance and realizing a higher profitability

10:40 - 11:00

Business networking over Coffee

11:00 - 13:00

Becoming a customer-centric, data-driven retailer

11:00 - 11:30

Transforming strategic data insights into customer-centric change

  • Determining what digitally matters for the customer’s journey
  • Prioritizing the most important opportunities by linking customer experience feedback with behavioral data, customer profile information, and operational metrics
  • Measuring the impact of customer experience management initiatives

11:30 - 11:50

Gathering targeted insights across the customer journey by consistent tracking of customer experience metrics

 11:50 - 12:10

Understanding the top cybersecurity challenges and solutions in retail

12:10 - 12:30

Determining the privacy-centric future of predictive customer engagement

12:30 - 13:00

Identifying and utilizing patterns in the customer data using Big Data, AI and digital tools

  • Balancing between minimizing customer friction and maximizing customer data collection
  • Using automatic, two-way data transfer between the store and the headquarters
  • Improving segmentation, refining messaging, and driving more relevant marketing efforts

 13:00 - 14:00


14:00 - 16:00

Leveraging technology to elevate customers’ omnichannel experiences

14:00 - 14:30

Merging physical and digital to create connected shopping experiences

  • Finding ways to inspire customers and enable them to experience the joy of discovery through data and technology
  • Encouraging customers to interact with immersive retail experiences, seamlessly moving between virtual and physical environments supporting the omnichannel approach
  • Implementing new technologies and other innovative tactics to keep customers coming back

14:30 - 14:50

Building customer loyalty and, ultimately, profitability using personalized marketing and experiences – based on consent and trust

14:50 - 15:10

Planning growth strategies using social commerce

15:10 - 15:30

Simplifying the omnichannel customer journey, while providing shoppers with greater choice and convenience

15:30 - 16:00

Exploring different Metaverse tools to create engagement and build emotional connections

  • Exploring opportunities across physical, digital and the Metaverse
  • Experimenting with technologies ranging from VR to NFTs and creating virtual products, communities and stores
  • Extending the brick-and-mortar presence to three-dimensional virtual spaces that preserve the look and feel of the brand while leveraging the unique qualities and benefits of an online environment

16:00 - 16:20

Coffee Break

16:20 - 18:00

Improving customers' in-store shopping experience using technology

16:20 - 16:50

Revolutionizing retail payment solutions

  • Defining the payment options of the future and preparing to meet (future) customer needs
  • Improving the instore shopping experience and streamlining the transaction and payment process using innovative digital solutions
  • Using technology to provide check-out-free and touch-free shopping

16:50 - 17:10

Implementing electronic signs and price tags

17:10 - 17:30

Using cloud computing technology providing support for all back-office processes

17:30 - 18:00

Using technology to increase employee engagement and productivity

  • Embracing digital solutions, enhanced connectivity and IoT to better serve employee needs, remove pain points, increase employee satisfaction, streamline operations and save costs
  • Empowering the staff with curated data that enables better customer service interactions
  • Reassessing of technically driven organizational structures, processes and culture

18:00 - 19:00


19:00 - 20:00

Evening Gala & Retailer of the Year Ceremony

20:00 - 0:00

After Party, Live Music, Networking, Drinks

Below are the other Conference Thematic Stages and track. Click on the icon you are interested in to see the program