DIGITAL INNOVATION STAGE

Wednesday April 6th


Stage hosts:

Sebastian Starzyński CEO Take Task
Patrycja Herbowska-Tytro Head of Analytics Practice Kantar


07:30 - 09:00

Registration & Morning Coffee

09:00 - 09:10

Conference Opening 

Casper Haring CEO ECU 

Joanna Gajek-Donizak Strategic Relations & Project Director ECU

09:10 - 12:00

Winning the omnichannel grocery shopper

"The real growth of the future is based on a progressive omnichannel strategy!

 

Transforming from a traditional retailer with e-commerce capabilities into a digital retail company

09:10 - 09:30

Michał Maksymiec Retail Vertical Clients Director GfK Polonia

  • Online | Offline, hand in hand or separate activities? Digitization and eGrocery as part of the retail evolution or retail revolution

09:30 - 09:50

Adam Glab Senior Managing Consultant Business Development  Mastercard
Marek Kolano Data Driven Solutions Director Mastercard

  • What data is useful, where to find it and how to analyze it

09:50 - 10:10

Dr. Marco Tietze Director PwC Strategy&

  • Providing a new experience for the grocery store customer based on online and in-store solutions

10:10 - 10:30

Krystian Wesołowski Head of Sales Blue Media

  • Providing a blended in-store and online shop experience

10:30 - 10:50

Cezary Giza CEO Innovative Trading Platform Eurocash Group

  • Digitization of franchise networks as an opportunity for consumer loyalty to independent stores

10:50 - 11:00

Business networking over Coffee


Tapping into the new tools and solutions available for omnichannel and grocery e-retail

11:00 - 11:20

Przemysław Wyszyński Head of CEE Russia & CIS Vonage

  • Retail of the future. Why will conversational commerce change that?

11:20 - 11:30

Paweł Marciniak Country Manager, Direct Sales NFON

  • Supercharging your customer experience by increasing the efficiency of your customer service with Contact Center Hub

11:30 - 12:00

Panel Discussion: Tapping into the new tools and solutions available for omnichannel and grocery e-retail

MODERATOR:
Łukasz Dzikowski   Business Development Manager NielsenIQ BrandBank 

PANELISTS:
Iwona Wojna Head of eCommerce and Customer Digital CE PepsiCo
Grzegorz Bielecki COO, Board Member frisco.pl

Tomasz Orłowski Key Account Manager eCommerce Oceanic

12:00 - 15:40

Designing the future store

"the savvy use of Big Data, advanced analytics, AI, the Internet of Things, and robotics gives business a tremendous opportunity to understand the consumer better, react faster, waste less, and sell more with a higher profit"


Reviewing the latest trends for customer centric in-store automation reducing the shopper time

12:00 - 12:20

Piotr Hołownia Country Digital Manager Ikea

  • Digital solutions elevating in-store customer experience and improving checkout and payment processes - examples of implementations

12:20 - 12:40

Janos Szabados Head of Business Development Prefixbox

  • Boosting your online revenue and conversion rates by optimizing your eCommerce site search

12:40 - 13:20

Panel Discussion: Reviewing the latest trends for customer centric in-store automation reducing the shopper time

MODERATOR:
Przemysław Kuraczyk Head of Customer Experience, Client Service Director Kantar
PANELISTS:
Klaudia Dąbrowska Head of Omnichannel Decathlon
Piotr Kędziorek New Channel of Trade Development and Convenience Support Manager BP
Kamil Stępień Vice President of the board MarketLab

13:20 - 14:00

Business networking over Lunch


Managing Market Place Platforms

14:00 - 14:20

Agnieszka Kałduńska Head of Trade Marketing and E-commerce  Trefl
Damian Wiszowaty CEO Gonito , Amazon Expert

  • Online sales for B2B companies - evolution instead of revolution with Amazon Vendor

14:20 - 14:40

Jakub Krolikowski Account Executive CEE MIRAKL

  • Not just Amazon and Allegro, how to meet growing consumer expectations with your own marketplace platform using cross channel initiatives


Reviewing the latest trends for customer centric in-store automation reducing the shopper time

14:40 - 15:00

Paweł Swic CSO Dasoft
Dawid Borkowski  engineer Dasoft 

  • Implementing electronic tags / electronic shelf labels / sensors, built into store shelves

15:00 - 15:20

Łukasz Dwulit Head of Klarna Polska

  • A simple shopping path is not enough. Klarna as a growth partner in retail

15:20 - 15:40

Business networking over Coffee

15:40 - 17:10

 Last Mile Management / Last Mile Problem

 "Looking for ways to develop new shopping habits, including Q-Commerce"


Investing in last mile delivery solutions to improve delivery speed and flexibility

15:40 - 16:30

Panel discussion: Investing in last mile delivery solutions to improve delivery speed and flexibility

  • Shortening the last mile by operating dark stores, micro-warehouses and fulfillment centers in the city
  • Solving operational problems by using digital tools, automation, machine learning and the Internet of Things (IoT)

MODERATOR:
Zbigniew Gawęda Senior Sales and Business Development Manager DSV
PANELISTS:
Sebastian Kaczmarski Deputy Customer Fulfilment Manager PL Ikea
Mateusz Rokita Last Mile Logistic Director Empik
Adam Tomczak Last Mile Delivery Senior Manager Allegro
Paweł Laska Head of Service Providers Management Zalando
Mateusz Gierka Leasing Director 7R


Last mile deliveries: in-house solutions or outsourcing; Pros and Cons

16:30 - 17:10

Panel discussion: Last mile deliveries: in-house solutions or outsourcing; Pros and Cons

  • Cooperating with technology companies and providers of intelligent solutions
  • Investing in last mile tracking tools to intelligently manage 3PL and increase operational control

MODERATOR:
Teodor Kula Chief Business Development Officer Done Deliveries
PANELISTS:
Wojciech Zaręba Distribution Center Director Neonet 
Jacek Freund Managing Director of Piast Cargo
Marcin Będlin Logistics Manager Carlsberg
Michał Samborski Head of Development Panattoni Europe

17:10 - 18:00

 The use of modern technology in customer and community-oriented sales

"Acquiring Consumer Loyalty and Devotion in the Age of Digital Transformation"

17:10 - 18:00

Panel discussion: Using new technologies supporting customer purchases

  • Looking at the digital customer experiences on the way to the customer of the future
  • Using Big Data, AI and digital tools to better understand what consumers want and even predict what a customer might need before they even know it
  • Capturing the moment when the customer is in need

MODERATOR:
Jakub Gierszyński eCommerce Director Sephora
PANELISTS:
Anna Heimberger Head of Marketing Communication Inpost
Łucja Gdala eCommerce Director Duka
Arkadiusz Seidler CEO Audioteka
Ewa Gugałka Director of Partnerships EMEA, Loyalty Platforms & Solutions Mastercard
Patrycja Herbowska-Tytro Head of Analytics Practice Kantar

18:00 - 22:00

Evening Gala

18:00 - 19:00

Business networking over Drinks & Dinner

19:00 - 20:00

Awards Ceremony

20:00 - 22:00

Business networking continued over Drinks

 

Thursday April 7th

 

 DIGITAL INNOVATION STAGE


07:30 - 09:10

Registration and morning coffee

09:10 - 12:20

 

Using modern technology in customer and community-oriented sales
"Acquiring Consumer Loyalty and Devotion in the Age of Digital Transformation"

 


Progressing with digital communication strategies

09:10 - 09:30

Carlos A. Silván Boixadera General manager Glovo

  • Anything delivered in Minutes: The Q-Commerce opportunity for Retailers

09:30 - 09:50

Piotr Ziarek E-commerce & Digital Manager Canpol

  • Content is king but technology is queen

09:50 - 10:20

Panel discussion: Progressing through digital communication strategies

  • Developing specialized media platforms that consolidate (cover) a wide range of consumer resources
  • Leveraging demand-driven consumer programs by focusing on healthy lifestyles, sustainability, local and ready-to-eat foods

MODERATOR:
Patrycja Herbowska-Tytro Head of Analytics Practice Kantar
PANELISTS:
Agnieszka Radawiec Marketing Director OBI
Artur Rompca Head of eCommerce Alpinus
Piotr Ziarek E-commerce & Digital Manager Canpol

10:20 - 10:40

Maciej Kalkowski CEO Centuria

  • Are you losing customers? Perhaps your shop is too slow...or unavailable

10:40 - 11:20

Business networking over coffee


Personalizing the customer experience with hyper-personalization and consistent communication at every stage of the contact

11:20  - 11:40

Michał Płotnicki Associate Partner, Strategy and Transactions Department, Mergers and Acquisitions Team, E-commerce Sector Leader EY

  • Customer experience, using and expanding the "online momentum"


11:40 - 12:20

Panel discussion: Personalizing the customer experience with hyper-personalization and consistent communication at every stage of the contact

  • Creating unique opportunities to build relationships and shorten distance with consumers, including through social trading

MODERATOR:

Natalia Załęcka CMO Advisory Leader, Head of Marketing Transformation  Deloitte
PANELISTS:
Aleksandra Gawlas- Wilińska Digital & E-Commerce Director Laundry & Home Care Henkel
Representative of Deloitte
Katarzyna Wojnar Head of the Customer Strategy Department Aldi

12:20 - 13:00

 

Battle for talent: Recruitment, retention and development of digital staff members
"Recruiting and maintaining talents in digital departments may be the most important determinant of a company's high probability of success in the food market in the years to come"

 


Recruiting, retaining and developing employees of the digital departments

12:20 - 13:00

Panel discussion: Recruiting, Retaining and Developing the Skills of Digital Department Employees

  • What can be done internally in your own digital department and what has to be outsourced to specialized external companies?
  • Discover hidden talents in hired employees
  • It's time to seriously consider traditional recruiting practices

MODERATOR:
Alicja Heering-Adamczewska Team Leader Bigram
PANELISTS:
Artur Malinowski Digital Marketing Director Empik
Andrzej Borczyk Board Member, HR Director Grupa Żywiec

Marta Krukowska Chief People Officer Modivo

13:00 - 14:00

Business networking over Lunch

Below are the other Conference Thematic Stages and track. Click on the icon you are interested in to see the program


MAIN COMMERCIAL STAGE

SUPPLY CHAIN STAGE

ECOMMERCE & OMNICHANNEL TRACK